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F.A.Q.

FAQ

 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Guaripete Solutions account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Guaripete Solutions.

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

You should expect to receive your orders within twelve (12) to twenty (20) working days upon payment verification depending on the volume of orders received.

 

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

 

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is S$5.99 and it is applicable to all products in Store.

Handling fee covers the delivery, material, labor and logistics cost to support the shipping service.

 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Productstore.com system for your order.

It’s fast, easy & secure.

 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept Credit/Debit cards, Paypal, Bitcoin Altcoins payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Guaripete Solutions ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

 

  1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected]

 

  1. In the event of lost mail, we will try to locate the delivery Service and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING PRODUCTS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

 

  1. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.

 

  1. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.